-General Customer Terms and Conditions
-Service and Warranty
The customer relationship will be reassessed and possibly terminated if one or more of the following conditions are not fulfilled:
-The customer must have an active VAT (sales tax) number.
-The customer’s primary business must be sales of bicycle parts and related products.
-The customer’s management of service, warranties and claims must be done professionally vis-à-vis the end-consumer.
-The customer must have a least one full-time employee who is occupied with sales of bicycle parts and related products.
-The customer must own the sales channel or sales platform from which most of the customer sales to the end-consumer take place. For example, this channel may be a physical shop or a webshop.
Regular online store
We make every effort to ship orders submitted before 12:00 on the same day.
Please note, however, that individual products may require a longer delivery time or there may be circumstances, such as item size or particularly busy periods, that result in your order being shipped later.
When you submit an order through our regular online store, you will receive automatic confirmation via email.
This contains an order number, order date, contact information and a list of the products ordered.
You can always find open orders on your customer page by clicking on your "Customer area" and "Dashboard" at the top right corner of our website.
Please see our updated delivery terms and conditions on our website.
You can find them here: Delivery Terms »
Current and applicable prices are shown on our website or in accordance with an agreement entered into with Cycle Service Nordic.
We reserve the right to change prices with immediate effect, affecting all orders delivered after the price change is implemented and visible on our website
The prices in our online store are exclusive of VAT, freight charges or postage, which may vary and are imposed in accordance with our current delivery terms.
As a new customer, you are automatically granted an uninsured line of credit.
The amount will be shown in the customer agreement that is sent to you.
Our payment terms will be shown in the customer agreement that is sent to you.
We usually invoice customers by sending a PDF invoice by email.
However, you also have the option of receiving an e-invoice.
If you would like to receive e-invoices, please indicate this in the field titled “Invoicing” in our form “New Customer”.
Please see our updated claims and warranty terms and conditions on our website.
You can find them here: Claims and Warranty »
It is our aim and wish that the products you buy from us fulfil the quality expectations and functionality as prescribed.
Mistaken orders, order processing errors and transport damage can, however, occur and we recommend, therefore, that you always check the order confirmation against the goods received.
Order processing error
As a customer of Cycle Service Nordic, you have the option to subscribe to our newsletter.
The newsletter is exclusive to our customers.
The newsletter provides information on new products, exciting competitions, tips and tricks, event invitations and much more.
If you would like to receive our newsletter, you can subscribe here: Newsletter
We are looking forward to sending you all the best from Cycle Service Nordic.
If you have any questions regarding our policy, you are welcome to contact us.